A case history will help the Hearing Aid Dispenser gather information on the trouble you are having as well as asking important questions relating to the health of your ears.
Otoscopic examination is simply a detailed look at the ear canal and the outer ear using an instrument called an otoscope. This is to determine the health of your ears and to check for any obstruction that may be affecting your hearing, like wax for example.
Audiometry is an accurate measurement of your level of hearing using a specialist machine called an audiometer. This test will reveal the extent of your hearing loss and help to determine the best hearing system for you.
Assuming a hearing loss has been found and you feel that a hearing system will benefit you, the Hearing Aid Dispenser will be required to take a mould of your ear so that the appropriate hearing aid can be made up for you.