About Us

To be responsive to the optical health needs of those patients and clients who are unable to access High Street optical services.

Our aims are to...

• Identify and establish eligibility to protect the NHS purse.
• Arrange appointments within acceptable time frames and at the request and recommendation of Healthcare Professionals.
• Achieve quality and equality in all aspects of our provision of service.

We will do this by...

• Appointing ophthalmic professionals who are experienced and skilled in their profession and empathic to this vulnerable client group.
• Supporting our Healthcare Professionals with the equipment, documentation and information to carry out their job to the best of their ability.
• Enabling our clients and those that care for them to have access to all relevant information.
• Carrying out General Ophthalmic Services as required by the Opticians Act and Department of Health Terms of Service.
• Gain feedback from all parties to evaluate and monitor the service, implementing improvements and updates when necessary.
• Integrating and developing any and all Governance directives through PCT's, Community Care and Social Services as and when applicable.

The organisation will be...

• Open and transparent to ensure that the public can see we are working on their behalf.
• Caring of patients, carers and staff.
• Focused on implementing our Vision and Mission.
• Ambitious and bold in improving and developing systems and services.
• Both a good listener and willing to act on client's and patient's feedback.

Our services to the community will be...

• Flexible and versatile within the parameters of how our business is run.
• Reliable, professional and comprehensive.
• Fair to all, making sure that all patients receive services on the basis of need alone, regardless of personal circumstances.
• Provided in a manner which is sensitive and responsible to the needs of our diverse communities.
• As accessible as possible to people, both in terms of time, location and manner.
• Empowering, to ensure patients, when receiving care and treatment, will have as much control over their lives and options as possible.

Each person working for the Outside Clinic will...

• Be honest, trustworthy and dependable.
• Demonstrate loyalty and commitment to patients, carers, colleagues and the work of The Outside Clinic.
• Work positively together to find solutions to problems.
• Treat people with courtesy and respect for their dignity.
• Demonstrate enthusiasm for making a difference in people's lives.
• Demonstrate tenacity in achieving the right outcomes for patients.
• Be competent and able.