Colour scheme:
Font size: 
Patient Services Advisor
Nature and scope
The post is Patient Services Advisor, reporting to the Customer Services Manager.
Your particular contribution to the overall process will be to handle all incoming calls to the contact centre. To collect and record all appropriate information, direct callers to the most appropriate colleague or department, and offer advice that is relevant and helpful to our client base.
Activities of the role
- To be the first point of contact for the patient or carer/relative
- Respond to incoming telephone calls as necessary
- To search computerised patient records, checking patient details and demographics and amending when required
- Having the ability to take and transfer calls from other professionals to the most appropriate source
- During busy periods, use knowledge, experience and questioning skills to prioritise workload
- To promote best practice in the office
- To identify and satisfy all patient queries by using own initiative, ensuring patient delight
- To be competent in the management and recording of information as required
- Maintain high standards at all times of personal appearance, timekeeping, attendance and respect of company property
- To understand and adhere at all times to company Health and Safety guidelines
- Operate in line with company policies and procedures,
- Committing to the company belief of "always do what is right for the patient"
- Any other reasonable requests that may be made from time to time
Key Attributes:
- Loyal and committed to the company
- Excellent Customer service skills with a desire to exceed customer expectations
- Strong time management skills
- Confident about working in a role where your actions directly influence others
- Excellent communication skills
- Strong desire to succeed, in an environment were success is celebrated and the need to be happy is recognised
Benefits:
- Competitive salary
- Generous Holiday entitlement
- Company private pension scheme matched up to 5% gross salary contribution
