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Scheduling Advisor
Nature and scope
The post is Scheduling Advisor, reporting to the Scheduling Manager.
As Scheduling Advisor and first point of contact for both internal and external enquires, you will co-ordinate, plan and monitor the workload of our professional field based staff to ensure an efficient patient flow in line with company standards and targets.
Activities of the role
- Confirming resource availability to meet daily schedule capacity requirements whilst liasing with optometrists, dispensing and head office staff
- Demonstrating adherence to confidentiality and data protection legislation whilst recording sensitive patient information
- Maintaining computerised patient records ensuring high level of accuracy is achieved at all times
- Accurately completing company documentation and forwarding to external health care partners
- Dealing with internal and external queries and requests using own initiative
Key Attributes:
- Good customer service skills, committing to company belief of ‘always do what is right for the patient’
- Positive ‘can do’ attitude, with a desire to exceed internal/external client expectations
- Strong problem solving skills
- Ability to build business relationships with partner organisations
- Confident about working in a role where your actions directly influence others
- Good IT/literacy and attention to detail
- Strong time management skills, ability to take responsibility for and prioritise own workload
- Ability to achieve high standards at all times and have ability to think on your feet
- Previous optical experience desirable but not essential
Benefits:
- Monday to Friday 08:00 – 17:30 (exact hours to be agreed) 37.5 hours per week
- Generous holiday entitlement, increasing with service to the Company
- Contributory pension scheme, on successful completion of probationary period
- Three ‘treat’ days granted for 100% attendance
- Discounted eye wear
- Childcare Vouchers
