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Scheduling Assistant
Nature and scope
The post is Scheduling Assistant, reporting to the Scheduling Manager.
Your particular contribution to the overall process will be to co-ordinate, plan and monitor the workload of our professional field based staff to ensure an efficient patient flow in line with company standards and targets. You will be expected to respond to internal and external inquiries relating to scheduling matters. In addition you will be expected to answer questions and give information in clearly defined areas, some of which may require policy interpretation.
Activities of the role
- To be the first point of contact for the field based team
- To confirm resource availability to meet daily schedule capacity requirements
- To amend the work planning matrix on receipt of updated information
- To accurately complete appropriate company documentation and forward to the relevant external health care partners
- Having the ability to take and transfer calls from other professionals to the most appropriate source
- During busy periods, use knowledge, experience and questioning skills to prioritise workload
- To promote best practice in the office
- To identify and satisfy all internal and external queries by using own initiative
- To be competent in the management and recording of information as required ensuring patient confidentiality and data protection
- Maintain high standards at all times of personal appearance, timekeeping, attendance and respect of company property
- To understand and adhere at all times to company Health and Safety guidelines
- Operate in line with company policies and procedures
- Committing to the company belief of "always do what is right for the patient"
- Any other reasonable requests that may be made from time to time
Key Attributes:
- Ability to build business relationships with partner organisations
- Strong problem solving skills
- Excellent planning skills with a desire to exceed internal/external client expectations
- Strong time management skills
- Confident about working in a role where your actions directly influence others
- Excellent communication skills
- Strong desire to succeed, in an environment were success is celebrated and the need to be happy is recognised
Benefits:
- Competitive salary
- Generous Holiday entitlement
- Company pension
